Wildgrid.ai Privacy Policy

Introduction

Wildgrid.ai Inc. d/b/a Wildgrid.ai (“Wildgrid.ai,” “we,” “our,” or “us”) provides a platform focused on energy-efficiency and resiliency solutions and solar development services. Our mission is to empower consumers and communities with access to renewable energy solutions and AI-driven insights to make informed energy choices. Your privacy is important to us, and we are committed to protecting it. Sharing information with us enables us to provide our tools and services to help you save energy, reduce costs, and improve resilience against grid failures.

This privacy policy (“Privacy Policy”) explains how and why we collect, use, and share the information we collect through our websites, mobile applications, and solar development services, including wildgrid.ai (our “Sites”), as well as from your interactions directly with us (collectively, our “Services”). The terms “you,” “your” or “user” refer to users of the Site and Services.

This Privacy Policy does not cover or apply to our processing of information about employees, contractors, or other business partners.

BY PROVIDING US WITH YOUR PERSONAL INFORMATION OR OTHERWISE USING OUR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.

Information We Collect and Use

We generally collect two types of information from and about you in connection with the Services:

  • Personal Information. Information that identifies, relates to, or could reasonably be linked to you, such as your name, email address, physical address, phone number, and information about your interactions with our Services. This does not include aggregated, deidentified, publicly available, or other information that cannot be reasonably linked to you.
  • Non-Personal Information. Information other than Personal Information that does not personally identify you (“Non-Personal Information”). Together with Personal Information, these will be collectively referred to as “Information.”

We collect your information from various sources, including:

  1. Information You Provide to Us
  2. Communicating with Us. If you contact us through any paper or electronic form, we collect your contact information, such as name, address, email, and phone number, as well as the content of the communication. This information helps us respond to your inquiries and communicate with you through our Site, by email, phone, text message, or other electronic form.
  3. Signing Up for Newsletters. If you sign up for updates or register an account, we collect your contact information and communication preferences to send you updates about the Services. If you wish to stop receiving email messages, see the “Online Privacy Choices” section below.
  4. Registering for an Account. If you register for an account with Wildgrid.ai, we will collect your contact information, including your name, email address, username, and password. We use this information to complete your registration, manage your account, and for customer support purposes.
  5. Scheduling Appointments and Project Updates. When you use our Services to schedule appointments or receive project updates, we collect relevant contact information and appointment preferences to provide timely reminders and project-related communications.
  6. Customer Support. If you contact our customer support, we collect information about your account, request details, and any other information you provide to help us respond effectively.
  7. Information from Third Parties. We may receive Personal Information about you from our business partners and service providers and combine it with other information we collect from or about you.

Information We Collect Automatically

We use various technologies to collect information about the device or browser you use to navigate our Sites, or from your use of our Services, including:

  1. Web Logs and Usage Data. We gather information like IP addresses, browser type, date/time stamps, and clickstream data to manage and administer content, enhance the security and availability of Services, improve performance, and prevent fraud.
  2. Cookies and Other Data Collection Technologies. We use cookies, scripts, and similar technologies to recognize you, personalize your experience, and analyze the use of our Sites. Most browsers allow you to manage cookie settings through the “help” menu.
  3. Google Analytics. We use Google Analytics to collect information about how you use the Services, such as how often and what pages you access, to improve our offerings.

Other Uses of Personal Information

In addition to the uses above, we may collect and use Personal Information to:

  • Develop, maintain, and improve our Services;
  • Personalize your user experience;
  • Communicate with you for customer support, appointment reminders, and project updates;
  • Prevent fraud and protect our rights, as well as the safety of our users.

How We Share and Disclose Personal Information

We do not sell your Personal Information to third parties. However, we may share it in the following ways:

  • Service Providers. We share personal information with third-party service providers who perform services on our behalf, including technology providers, email communication providers, and data storage providers.
  • Regulatory or Legal Requirements, Safety, and Terms Enforcement. We may disclose Personal Information as required by law, in response to regulatory inquiries, or to protect the safety and rights of individuals.
  • Business Transfers. We may disclose Personal Information as part of a business transaction, such as a merger, acquisition, or sale of assets.

We may use Non-Personal Information collected from or about you for any lawful purpose.

Online Privacy Choices and User Rights

You have several choices regarding how we use your Personal Information:

  • Email Communications. To stop receiving promotional emails, click the “unsubscribe” link in the message or email us at support@e.wildgrid.ai. Service-related communications, like appointment reminders, cannot be opted out of.
  • Push Notifications. To stop receiving push notifications, change your preferences in your device settings.
  • Modifying or Deleting Information. For questions about reviewing, modifying, or deleting your information, contact us at support@e.wildgrid.ai.

We may use Non-Personal Information collected from or about you for any lawful purpose.

Retention of Information

We retain your information as long as it is needed for the purposes outlined in this Privacy Policy or as required by law. Information may be transferred, processed, and stored on our servers or those of our service providers globally.

Children’s Privacy

Our Services are not intended for minors under 13, and we do not knowingly collect information from them. If we learn that we have collected information from someone under 13, we will promptly delete it. For concerns, contact support@e.wildgrid.ai.

Security

We use commercially reasonable safeguards to protect your information, but no data transmission is entirely secure. Protect your account by signing off after using shared computers.

Contact Us

If you have questions about this Privacy Policy or our Services, email us at support@e.wildgrid.ai.

Changes to Our Privacy Policy

This Privacy Policy may be updated periodically. We encourage you to check this page to stay informed about how we protect your information. Continued use of the Site or Services after changes constitutes acceptance of the updated Privacy Policy.

California Users’ Privacy Policy Rights Notice

California residents have additional rights under the California Consumer Privacy Act (CCPA). To learn more about your rights and how to exercise them, contact us at support@e.wildgrid.ai.